Betting Rules

1. General betting conditions

By opening an account, placing a bet or using a betting product, you confirm that you have read and understood the rules applying to that activity. You are responsible for checking the relevant rules before confirming a bet. Rules can differ between games, markets, events, bet types and promotions, so do not rely on a rule from one product when using another.

You must be legally permitted to gamble in the place where you are located and must meet any applicable age and account requirements. Trueblue Casino may restrict access to particular products or services where required by law, regulation, technical limitations or internal controls. You must not use the service where online gambling is prohibited or where you are not authorised to participate.

Only one personal account should be used unless Trueblue Casino has expressly approved another arrangement. Account details must be accurate, current and kept secure. You must not allow another person to use your account, place bets for you or access your payment methods. You remain responsible for activity carried out through your account until you notify Trueblue Casino of suspected unauthorised use.

Your responsibility before placing a bet

• Check that you have selected the intended product, market, outcome, stake and bet type.
• Review the displayed odds, price, return information and any applicable conditions.
• Confirm that the bet details are correct before submitting the bet.
• Make sure your account has sufficient cleared funds for the intended stake.
• Avoid placing a bet if you do not understand how it works or how it will be settled.

A bet is not automatically accepted merely because you have selected an option or entered a stake. Acceptance occurs only when the system confirms the bet. A confirmation message, bet reference or entry in your account history may be used to show that a bet has been accepted, although the applicable records and transaction data remain important for resolving any question.

2. Placing, accepting and checking bets

You should check your account history after placing a bet. If a bet does not appear as accepted, do not assume that it has been placed. Network interruptions, device errors, maintenance, suspended markets or other technical issues can prevent a request from being completed. A message shown on your device does not by itself prove that a bet was accepted.

The displayed price or odds may change before acceptance. Where the service allows it, you may be shown an updated price and asked to confirm the change. If a market is suspended, the system may prevent new bets from being placed until the market is available again. Bets submitted during a suspension or interruption may be rejected, cancelled or reviewed in accordance with the applicable product rules.

Bet records and errors

Trueblue Casino may rely on its system records when determining whether a bet was placed, the terms of acceptance and the result of settlement. If a clear technical, pricing, display or processing error affects a bet, the bet may be corrected, voided or otherwise handled under the relevant rules and Terms & Conditions. This can include an obvious error in odds, an outcome, a result, a stake or the description of a market.

You should report any suspected error or unauthorised activity as soon as possible through the available account support or complaints process. Do not attempt to take advantage of a known error. Where an error has resulted in an incorrect credit, you may be required to return the amount or Trueblue Casino may adjust the account balance in line with the applicable terms.

Permitted and prohibited activity

• Bets must be placed personally through your own authorised account.
• You must not use automated tools, bots, scripts or other methods designed to interfere with the service or gain an unfair advantage.
• You must not manipulate, misuse or attempt to circumvent account, payment, promotional or responsible gambling controls.
• You must not collude with another person or use information obtained through unlawful or improper means.
• You must not place bets on behalf of another person or permit another person to place bets through your account.

If prohibited activity, fraud, suspicious conduct or a breach of the rules is identified, access to an account or product may be restricted while the matter is reviewed. Bets may be suspended or voided where permitted by the applicable rules. Any action will be considered together with the Terms & Conditions and relevant legal obligations.

3. Settlement, results and payments

Bets are settled using the official result or other settlement source stated in the rules for the relevant product. The applicable product rules may explain how postponed, abandoned, interrupted, tied, disputed or otherwise unusual events are handled. They may also set out the information used to determine the result and the circumstances in which a bet is cancelled or remains open.

A result can be corrected if the original result was published incorrectly or later changed by the relevant official source. Any correction will be applied in accordance with the relevant rules. You should not treat an early display, commentary, unofficial result or temporary account update as final unless the applicable rules state otherwise.

Casino and game-based products

For casino games and other game-based products, settlement is normally determined by the game rules, the result generated by the game system and the information recorded in the account. You should read the game instructions before playing, including information about eligible outcomes, feature rounds, bonus features, maximum or minimum stakes where shown, and the treatment of interrupted sessions.

If a game is interrupted, displays an unexpected result or appears not to have completed correctly, do not repeatedly submit the same wager. Check your account history and allow the result to be recorded or reviewed. A technical interruption does not necessarily mean that a wager was lost or won. The game records and applicable rules will be used to determine the outcome.

Balances, withdrawals and payment checks

Winnings and refunds, where applicable, are credited in accordance with the relevant product rules and account terms. Withdrawals may be subject to identity, age, payment-method, security and anti-fraud checks. The name and details connected with a payment method may need to match your verified account information. Additional documents may be requested before funds can be released.

You are responsible for reviewing your balance and transaction history and for notifying Trueblue Casino if you believe a transaction is missing, duplicated or incorrect. Account balances may be adjusted to correct a genuine error, reverse an unauthorised transaction or apply an outcome determined under the relevant rules. Any restrictions or conditions applying to a promotion will be set out separately and should be read before participation.

4. Cancellations, disputes and responsible betting

Cancellations and void bets

Once a bet has been accepted, it may not be possible to cancel or change it. A bet may be cancelled, voided or adjusted where the product rules allow this, including in circumstances involving a technical failure, an invalid market, a material error, a prohibited activity, a changed event or another situation covered by the applicable terms. If a bet is voided, the treatment of the stake and any related selections will follow the relevant product rules.

Questions and complaints

If you have a question about a bet, first review the bet reference, account history, displayed rules and settlement information. If the issue remains unresolved, raise it through the available Trueblue Casino support or complaints channel and provide the relevant details. These may include your account information, bet reference, date, product, stake, displayed outcome and a clear description of the issue. Do not send passwords or full payment details in a complaint.

Complaints are reviewed using the account records, system information and applicable rules. A decision may depend on the specific product terms in force when the bet was accepted. If you disagree with an outcome, follow the stated review or escalation process. Nothing in these Betting Rules limits any rights you may have under applicable Australian consumer or gambling laws.

Play within your limits

Gambling should be treated as entertainment, not as a way to make money or recover losses. Set a budget before you begin and only gamble with money you can afford to lose. Consider setting account limits, taking a break or using available self-exclusion and activity-management tools if gambling is becoming difficult to control.

• Do not chase losses or increase stakes to try to recover money.
• Do not gamble when affected by alcohol, medication, stress or strong emotions.
• Keep track of the time and money you spend gambling.
• Take regular breaks and stop if gambling is no longer enjoyable.
• Seek independent support if gambling is affecting your finances, relationships, work or wellbeing.

Trueblue Casino may apply account restrictions, verification measures or other responsible gambling controls. You can review the available tools and responsible gambling information before placing a bet. If you are in Australia and need help, consider contacting a recognised gambling-support service or a qualified financial or health professional.