Privacy Policy

About this Privacy Policy

This Privacy Policy applies to personal information provided through the Trueblue Casino website, account services and related player support channels. Personal information means information that identifies you, or that can reasonably be connected with you. The types of information handled will depend on how you use the site, the services you request and the checks that may be required before an account can be opened or maintained.

The information described in this policy is handled for legitimate operational, security and legal purposes. Trueblue Casino seeks to collect information that is reasonably needed for those purposes and to avoid using it in ways that are inconsistent with your reasonable expectations. Some features may not be available if required information is not provided, particularly where the information is needed for identity, age, payment or account security checks.

This policy should be read together with the website terms, responsible gambling information and any notices shown when you provide information. Those documents may explain additional conditions that apply to particular services. This policy may be reviewed and updated from time to time to reflect changes in services, technology or privacy requirements. The version published on the website is intended to describe the current approach.

Information a casino site may handle

Depending on your interaction with Trueblue Casino, the site may handle several categories of information. The information may be provided directly by you, created through your use of the site, received from service providers or generated as part of account and security checks.

Account and contact details

This may include your name, date of birth, residential or contact details, account login information, preferences and records of communications with customer support. It may also include information about your requests, account settings and activity needed to provide the services you ask for.

Identity and verification information

To help confirm that an account belongs to the person using it, the site may handle identity or age verification information. This can include copies or details from identification documents, information used to check those documents and records of verification outcomes. Additional information may be requested where necessary to prevent misuse, protect an account or meet legal and responsible gambling obligations.

Payment and transaction records

The site may handle information about deposits, withdrawals, purchases, gaming activity, account balances and transaction history. Payment details may be processed through payment providers. Where possible, payment providers may handle sensitive payment information directly, while the casino site may receive confirmation, reference, status and transaction information needed to operate the account and resolve payment questions.

Device, technical and usage information

When you use the website, technical information may be recorded, such as your IP address, browser type, operating system, device identifiers, language settings, time zone, pages viewed, dates and times of access, referral information and error logs. The site may also handle information about how features are used, including login events and security-related activity.

Cookies and similar technologies

Cookies and similar technologies are small files or tools that help a website remember settings, keep sessions working, understand how pages are used and support security. Some may be essential for account functions, while others may help with analytics, preferences or marketing. You can manage or delete cookies through your browser settings. Disabling some cookies may affect the availability or performance of certain website features.

Why information is used and when it may be shared

Personal information is handled only for purposes connected with operating and protecting the service, supporting players and meeting applicable requirements. Common purposes include:

• Creating, maintaining and administering your player account.
• Processing deposits, withdrawals and other account transactions.
• Confirming identity, age and account ownership.
• Carrying out anti-fraud, anti-money laundering, security and risk checks.
• Detecting suspicious, prohibited or potentially harmful activity.
• Providing customer support, responding to enquiries and resolving complaints.
• Communicating service notices, account messages and, where permitted, marketing messages.
• Improving website performance, reliability, accessibility and user experience.
• Understanding site usage through analytics and managing technical issues.
• Meeting legal, regulatory, court or law enforcement requirements.

Information may be shared where reasonably necessary for these purposes. For example, relevant information may be provided to payment processors, identity and verification providers, fraud prevention services, technology providers, hosting or security suppliers, analytics providers, professional advisers and customer support providers. These providers should receive only the information needed for their role and may be required to protect it and use it only for agreed purposes.

Information may also be disclosed where required or permitted by law, to protect the rights and safety of players or the website, to investigate suspected fraud or misuse, or in connection with a business restructuring or transfer. The site does not intend to sell personal information as a standalone product. Service providers and other recipients may operate in Australia or in other countries, depending on the services they provide.

Marketing communications are intended to be sent in accordance with applicable requirements and your communication preferences. Service and account messages may still be sent when necessary to operate the account, provide important information or respond to a request. You can ask for marketing consent to be withdrawn at any time using the contact details in the data rights section below.

Security, storage and retention

Reasonable technical and organisational safeguards are used to help protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Depending on the circumstances, safeguards may include access controls, authentication measures, monitoring, secure transmission, restricted staff access and procedures for managing security incidents. No website, online account or electronic transmission can be guaranteed to be completely secure, so players should also use a strong, unique password and keep login details confidential.

Personal information may be stored by Trueblue Casino or by service providers supporting the website and its operations. Access is generally limited to people and providers who need the information for their work. Information may be processed or stored outside Australia, and appropriate steps are intended to be taken to protect it when this occurs.

Information is retained for as long as it is reasonably needed for the purposes described in this policy. The retention period depends on the type of information, the reason it was collected, account and transaction history, security needs and applicable requirements. Some records must be kept for a period required by law even after an account is closed or a player asks for information to be deleted. When information is no longer required, it may be securely deleted, destroyed or de-identified, subject to technical and legal limitations.

Closing an account does not necessarily result in the immediate removal of every record. Account closure may need to be recorded, and transaction, verification, security or compliance information may need to be retained. Where deletion cannot be completed because a record must be kept, the information will be retained only for the relevant purpose and period, or handled in another way permitted by applicable requirements.

Your privacy choices and data rights

You may ask to understand what personal information is held about you and how it is used. You may also ask for information that is inaccurate, incomplete or out of date to be corrected. In appropriate circumstances, you can request deletion of your personal information, subject to records that must be retained for legal, security, transaction or other legitimate reasons.

You can withdraw consent to marketing communications at any time by contacting support@truebluecasino.wtf. You may also use an unsubscribe option included in a marketing message where one is available. Withdrawing marketing consent will not usually affect essential account, security, transaction or service communications.

How to make a request

For access, correction, deletion or marketing consent requests, contact support@truebluecasino.wtf and explain what you are asking for. Please include enough information for the request to be understood, but do not send unnecessary sensitive information by email. To protect players and prevent unauthorised disclosure, reasonable steps may be taken to verify your identity before a request is completed.

A request may be limited or declined where the information cannot lawfully be disclosed, where deletion is not possible because records must be retained, or where responding could prejudice security, fraud prevention or the rights of another person. If a request cannot be completed in full, the reason and any available alternative will be explained where appropriate.

Questions and complaints

If you have a question about this Privacy Policy, believe your information has been handled incorrectly or want to raise a privacy concern, contact support@truebluecasino.wtf. Providing relevant details will help the request be reviewed and addressed. Players should avoid including passwords, full payment credentials or other information that is not needed to investigate the issue.