Responsible Gaming

Gamble for entertainment

Gambling involves risk, and there is no guaranteed way to win. Every bet or game outcome is uncertain. Previous results do not make a future result more likely, and a losing run does not mean that a win is due. Treat any money used for gambling as entertainment spending that may be lost.

Only gamble with money you can afford to lose after your ordinary living costs, financial commitments and savings needs have been covered. Do not use money set aside for rent, bills, food, education or other essential expenses. Avoid borrowing money, using credit to gamble or selling personal items to continue playing.

• Set a personal spending amount before you start and do not exceed it.
• Decide how long you will play and take regular breaks.
• Keep gambling separate from your household budget and other financial plans.
• Do not chase losses by increasing your bets or continuing after you planned to stop.
• Never gamble when you are upset, tired, under the influence of alcohol or affected by medication.
• Remember that gambling is not a reliable source of income or a way to resolve debt.

Gambling is for adults aged 18 years or over. Keep your account details private and do not allow another person to use your account. If you are concerned that a young person may access gambling services, use appropriate device, payment and account controls to help prevent access.

Tools to help you stay in control

Responsible gambling tools can help you make decisions before gambling becomes difficult to manage. Depending on the options available on the website, you may be able to set limits on deposits, spending, losses or playing time. You may also be able to request a temporary break or close your account.

Set limits before you play

Choose limits that fit your budget and personal circumstances. A limit works best when it is set before you begin gambling, rather than after you have started. Consider your weekly or monthly income, essential expenses and other leisure spending when deciding what is affordable.

Take a break

If gambling is taking more time or money than intended, a break can create space to review your habits. Use any available cooling-off or account restriction option and avoid opening another account to continue gambling. A break is also appropriate if you feel stressed, distracted or unable to stop.

Self-exclusion

Self-exclusion is a stronger account restriction for people who want to stop gambling for a chosen period or longer. If you request self-exclusion, follow the instructions provided and do not attempt to bypass the restriction. You may also wish to apply suitable blocking tools to your devices, payment methods and other gambling accounts.

The available limits, breaks and self-exclusion arrangements may depend on the service, your account and applicable requirements. Read the information shown when selecting a tool so you understand when it starts, how long it applies and whether it can be changed. If you are unsure which option is suitable, contact the support team through the channels available on this website.

Recognising signs of harm

Gambling can become harmful gradually. A person may spend more time or money gambling without noticing the effect on their wellbeing, relationships or finances. Paying attention to changes in your behaviour can help you act early.

• Gambling for longer or more often than you planned.
• Increasing bet amounts to achieve the same excitement.
• Trying to win back money that has been lost.
• Feeling restless, irritable or preoccupied when not gambling.
• Hiding gambling activity, losses or account information from others.
• Borrowing money, missing payments or selling belongings because of gambling.
• Arguing with family, friends or colleagues about gambling.
• Gambling to escape stress, loneliness, sadness or other problems.
• Neglecting work, study, sleep, health or personal responsibilities.
• Feeling unable to stop even when gambling is causing harm.

One or more of these signs may indicate that it is time to take a break and seek support. You do not need to wait for gambling to cause a serious problem before asking for help. Speaking with someone you trust can make it easier to take practical steps, such as restricting access to funds, closing accounts or arranging professional advice.

Avoid chasing losses

Chasing losses means continuing or increasing gambling in an attempt to recover money already lost. This can lead to larger losses and make it harder to make clear decisions. A loss cannot be recovered by a particular bet or game, and stopping is often the safest response. Set a limit, accept that losses are part of gambling and step away when that limit is reached.

Getting help and protecting your account

If gambling is affecting you or someone close to you, consider speaking with a qualified gambling counsellor, mental health professional, financial counsellor or medical practitioner in Australia. Independent support services can help you understand your options, prepare a plan and address related financial or emotional concerns. You can also speak with a trusted family member, friend or support person.

For immediate danger, severe distress or thoughts of self-harm, contact local emergency services or an appropriate crisis support service without delay. Responsible gambling information is not a substitute for medical, financial or mental health advice.

Practical steps you can take today

1. Stop gambling and take a clear break.
2. Review your recent gambling activity and identify how much time and money it has involved.
3. Set a deposit, spending or time limit, if an appropriate tool is available.
4. Request a temporary restriction, self-exclusion or account closure if you need stronger protection.
5. Tell a trusted person what is happening and ask them to support your plan.
6. Remove saved payment details and consider using device or website blocking software.
7. Contact an independent support or counselling service for confidential guidance.
8. Speak with a financial counsellor if gambling has affected bills, debts or other commitments.

Support from Trueblue Casino

You can review the responsible gambling settings available in your account and use the account controls provided on the website. If you need help understanding a limit, break, self-exclusion request or account restriction, contact Trueblue Casino support through the current contact channels displayed on the website. Support staff may explain the available process, but they cannot guarantee gambling results or recover losses.

Trueblue Casino may apply account checks, restrictions or other measures where required by applicable law, platform rules or responsible gambling processes. Keep your account information accurate, follow age and location requirements, and do not attempt to avoid a restriction by creating or using another account. Responsible gambling is a shared responsibility, and asking for help early is a positive step.