Cookies Policy

What cookies are and how they work

Cookies are small text files or similar identifiers that may be stored on your computer, tablet, mobile phone or another device when you visit a website. They allow a website to recognise a device or remember information about a visit. Some cookies are placed by us, while others may be placed by service providers that support website functions, security, measurement or communications.

Cookies can be session cookies or persistent cookies. Session cookies are generally removed when you close your browser. Persistent cookies remain on your device for a set period or until you delete them. The length of time a cookie remains active depends on its purpose, its settings and the technology used. A cookie does not normally contain information that directly identifies you, although information connected with a cookie may be linked with other information we hold.

We may also use technologies that perform a similar role to cookies, including pixels, tags, software development kits, local storage and device identifiers. In this policy, we use the word cookies to refer to cookies and these similar technologies unless the context requires a distinction.

Why cookies matter

Cookies can help a website remember your preferences, maintain a secure session and present information in a way that is easier to use. They may also help us understand how visitors interact with the website, identify technical problems, protect accounts and services, and assess the performance of online content. Without some cookies, parts of the website may not work properly or may not be available.

Types of cookies we may use

The cookies used on a particular page or service may change over time. The following categories describe the general purposes for which cookies may be used. A single cookie may serve more than one purpose, and some cookies may be provided by a third party acting on our behalf.

Strictly necessary cookies

These cookies are needed for core website functions. They may support navigation, account access, security checks, session management, fraud prevention and the delivery of requested services. They can also help remember information required while you move between pages. Because these cookies are important to the operation and security of the website, they may not be available for disabling through a cookie preference tool.

Functional or preference cookies

Functional cookies help remember choices you make, such as language, display or interface preferences. They may make future visits more convenient and help provide features you have requested. If you reject these cookies, the website may still be usable, but certain preferences may need to be selected again or some optional features may not operate as intended.

Analytics and performance cookies

Analytics cookies help us understand how visitors use the website. For example, they may provide information about pages viewed, links selected, time spent on a page, general device or browser information, and technical errors. This information can help us measure performance, improve content, test changes and identify areas where the website could be clearer or easier to use. Where practical, information is reviewed in an aggregated or otherwise controlled form.

Advertising and marketing cookies

Where used and permitted, advertising or marketing cookies may help measure the effectiveness of communications, limit repeated advertising, or make information about our services more relevant. These cookies may be set by us or by advertising, measurement or other service providers. We do not use this category to avoid responsible gambling requirements. Marketing activities may be subject to separate preferences, restrictions and applicable law.

Your choices and cookie controls

When available, our cookie preference tool allows you to review optional cookie categories and make a choice about whether to accept them. You can change your preferences later by using the relevant settings link or control made available on the website. Changing a preference does not usually remove cookies that have already been placed on your device, so you may also need to clear them through your browser.

Most browsers allow you to view, delete or block cookies through their privacy or security settings. You may be able to block all cookies, allow only certain types, or receive a notice before a cookie is stored. Browser settings differ, so you should check the help information for your browser or device if you need assistance. You can generally change these settings at any time.

If you block or delete cookies, some website functions may not work correctly. You may be signed out, lose saved preferences, need to repeat certain steps, or be unable to use features that require a secure or continuous session. Blocking analytics or marketing cookies should not normally prevent access to core website content, but the experience may be less personalised.

• Accept all available cookie categories where you are comfortable doing so.
• Reject or disable optional cookies through the available preference controls.
• Use your browser settings to delete cookies already stored on your device.
• Review your choices again after clearing browser data, changing devices or using a different browser.
• Remember that cookie choices on one browser or device may not apply to another.

Some third-party services may provide their own controls for cookies or similar technologies. We do not control every setting offered by an external provider. You should review the relevant provider information before making a choice where you want to understand how that provider processes information.

Privacy, third parties and policy updates

Information connected with cookies

Depending on how the website is used, cookie information may include an IP address, device or browser details, operating system, general location information, pages visited, links selected, visit dates and times, and information about how features are used. We may combine cookie information with account, transaction, support or other information where this is permitted and reasonably necessary for the relevant purpose.

We use information collected through cookies for purposes such as providing and securing services, remembering preferences, detecting suspicious activity, maintaining website functionality, analysing performance, improving the user experience, and supporting communications where permitted. We handle personal information in accordance with our Privacy Policy and applicable Australian privacy requirements.

Third-party services

We may work with third-party providers that assist with hosting, website operation, security, analytics, customer support, communications or advertising. Those providers may use cookies or similar technologies in connection with the services they provide. Their activities may be governed by their own privacy policies and terms. We take reasonable steps to use providers for legitimate business purposes and to manage information in line with our obligations.

How long information is kept

Cookie information is kept for a period that depends on its purpose, the type of technology used, operational needs and applicable legal or regulatory obligations. When information is no longer required, it may be deleted, de-identified or securely retained only where a lawful reason exists. Clearing a cookie from your device does not necessarily delete information already collected or held in our systems.

Updates to this policy

We may update this Cookies Policy when our website, services, technologies or legal obligations change. The updated version will be published on this page with a revised date where appropriate. You should review this policy from time to time so that you remain informed about how cookies and similar technologies may be used. Continued use of the website after an update may be subject to the updated policy, except where your consent or another action is required by law.

If you have questions about this Cookies Policy or want to understand how your personal information is handled, please refer to the available privacy or support options on the website. You should also review our Privacy Policy for broader information about collection, use, disclosure, security and access rights.