Trueblue Casino Terms & Conditions

1. About these terms

These Terms & Conditions form an agreement between you and Trueblue Casino in relation to your use of the website, account services, games, payment facilities, promotions and any other services made available through the site. By accessing the website, creating an account or using a service, you confirm that you have read, understood and accepted these terms.

If you do not agree with any part of these terms, you should not register, deposit, place wagers or otherwise use the website. Additional rules may apply to particular games, promotions, competitions, payment methods or other services. Those rules will be made available with the relevant service and form part of these terms when you choose to use it.

You are responsible for reading the current version of these terms and any related rules before using the website. Trueblue Casino may update, replace or amend these terms from time to time. Changes may be made to reflect legal requirements, changes to services, security needs, technology or operational considerations. The updated version will apply from the date it is published, unless a different effective date is stated.

Nothing in these terms is intended to exclude, restrict or modify any right or remedy that cannot lawfully be excluded, restricted or modified under applicable Australian law. If a provision is found to be invalid or unenforceable, the remaining provisions will continue to operate to the extent permitted by law.

2. Eligibility and your account

You may use Trueblue Casino only if you are legally permitted to do so in the place where you live and access the website. You must meet the applicable minimum age requirement and comply with all laws, regulations and rules that apply to online gambling in your Australian state or territory. It is your responsibility to determine whether the services are available to you before using them.

When registering, you must provide information that is accurate, complete and current. Information may be requested to confirm your identity, age, address, payment ownership or eligibility. You must update your details if they change and respond honestly to reasonable verification requests. Failure to provide suitable information may delay or prevent access to some services.

Your account is for your personal use. You must keep your login details confidential and take reasonable steps to prevent another person from accessing your account. You should notify Trueblue Casino through the contact channels shown on the website if you believe your account details have been lost, disclosed, misused or accessed without permission.

• Do not create an account using false, misleading or incomplete information.
• Do not allow another person to use your account or use another person's account.
• Do not attempt to bypass account, identity, security or responsible gaming controls.
• Do not use the website for unlawful activity, fraud, money laundering or any other improper purpose.
• Do not interfere with the website, games, payment systems, security features or other users.

Where permitted by law and these terms, Trueblue Casino may refuse an application, restrict an account, suspend access or close an account. Action may be taken where there are concerns about identity, age, security, unlawful activity, breach of these terms, responsible gaming controls, payment activity or the integrity of a game or service.

3. Games, wagers and payments

Games and wagering services are provided subject to availability, technical operation and any rules displayed for the relevant game. Before placing a wager, you should check the game information, available options, stake, outcome rules and any applicable conditions. You are responsible for confirming that your selection is correct before submitting it.

A wager is generally treated as accepted when it is recorded by the relevant system. A record may not be accepted, or may be cancelled or reviewed, where there is a technical error, interrupted connection, system malfunction, suspected fraud, an obvious error or another circumstance that makes the transaction unreliable. Where required, affected transactions will be handled in accordance with applicable law and the relevant game or service rules.

Account balances, transaction records and game records may be used to administer your account and investigate disputes. Electronic records maintained by the relevant systems will generally be treated as evidence of account activity, subject to your rights under applicable law. If you believe a transaction or game result is incorrect, you should raise the issue through the contact channels shown on the website as soon as reasonably possible.

Deposits and withdrawals must be made using an approved payment method held in your name or otherwise authorised for your use. You must not use a payment method without permission. Payment providers may apply their own terms, checks, processing requirements or charges. Trueblue Casino may delay, reject or review a transaction where verification, security or legal checks are required.

You should only deposit money that you can afford to lose. A deposit is not a guarantee of winnings, and game outcomes may be random or determined by the rules of the relevant game. Past results, displayed statistics or previous wins do not predict future outcomes. Any applicable account balance, withdrawal, refund or transaction process will be managed in line with the relevant service rules and legal requirements.

Promotions, bonuses and promotional offers may be subject to separate eligibility requirements, expiry rules, wagering conditions, account restrictions and other terms. Those conditions will be provided with the relevant offer. You should review them before opting in or using a promotion. If an offer is withdrawn, amended or found to have been used improperly, it may be handled in accordance with its specific terms and applicable law.

4. Responsible gaming and prohibited conduct

Gambling should be treated as entertainment, not as a way to make money, solve financial problems or recover losses. You should set a budget before playing, keep track of your time and spending, take regular breaks and avoid gambling when affected by alcohol, medication, stress or other circumstances that may affect your judgement.

If gambling is no longer enjoyable or is affecting your finances, relationships, work, study or wellbeing, stop playing and seek support. Responsible gaming tools may be available through the website, including account limits, time controls, temporary breaks or self-exclusion options. The availability and operation of a tool may depend on the service, your location and applicable requirements.

Requests for a responsible gaming restriction should be made through the available account controls or contact channels shown on the website. You must not attempt to open or use another account to avoid a restriction. A restriction may affect access to games, deposits, promotions and other services for the period or conditions selected.

Trueblue Casino may take steps to protect users and the integrity of its services where gambling activity appears harmful, unusual or inconsistent with these terms. This may include providing information, applying account controls, requesting further verification or restricting access. These steps do not replace professional financial, legal, medical or counselling advice.

You must not use the website to cheat, manipulate a game, exploit a technical error, use automated tools, distribute malicious software, harass other people or interfere with the normal operation of the service. Suspected conduct of this kind may be investigated and may result in account restrictions, cancellation of affected activity or other action permitted by law.

5. Privacy, website use and ending your account

Personal information is collected, used, stored and disclosed as described in the Trueblue Casino Privacy Policy. Information may be required to provide services, process transactions, verify identity and age, meet legal obligations, prevent fraud, maintain security, improve the website and communicate with you about your account. You should read the Privacy Policy to understand how information is handled.

The website may contain links, content or services provided by third parties. These may be governed by separate terms and privacy practices. Trueblue Casino is not responsible for third-party services to the extent permitted by law, and you should review the relevant third-party information before using them.

The website and its content are provided subject to availability. Access may be interrupted for maintenance, upgrades, security measures, technical issues or circumstances outside reasonable control. To the extent permitted by law, Trueblue Casino does not guarantee that the website will always be available, error-free, secure or suitable for every device or purpose.

You may request closure of your account through the contact channels or account features made available on the website. Account closure does not remove obligations that arose before closure, including obligations relating to outstanding transactions, verification, disputes, fraud prevention or compliance with these terms. Any remaining balance or transaction will be handled in accordance with the relevant rules and applicable law.

If you have a question, complaint or concern about these terms, a transaction, a game or your account, please use the support or contact options displayed on the Trueblue Casino website. You should provide enough information for the matter to be reviewed, while avoiding the unnecessary submission of sensitive personal information.